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Splish, Splash, No Need to Ask—But Just in Case… FAQs

Got questions? We’ve got answers! Check out our FAQs for everything you need to know about SwimFun Hanoi – from class schedules and pricing to pool facilities and safety guidelines. If you don’t find what you’re looking for, feel free to contact us!

Where do the swimming lessons happen? 🏊‍♂️

🌊 SwimFun Hanoi – Bringing Swimming Lessons to You! 🏊‍♂️✨

 

We offer swimming lessons all across Hanoi! If you have access to a pool, our experienced teachers and coordinators can come to you. No pool? No problem! We’ll happily recommend suitable locations based on your preferences and needs.

 

Our goal is to make learning to swim easy, convenient, and fun—wherever works best for you! 💙💦

What ages do you teach? 🎂🏊

🌊 Swimming Lessons in Hanoi for All Ages! 🏊‍♂️✨

At SwimFun Hanoi, we welcome swimmers of all ages and skill levels! Whether you’re just starting out or looking to refine your technique, we have a program designed for you.

👶 Toddlers (2.5 – 4 years old) – A gentle and fun introduction to the water, helping little ones feel comfortable and safe while building early swimming skills.

🧒 Kids (4 – 16 years old) – Structured lessons that focus on confidence, technique, and water safety, keeping things engaging and exciting!

🧑‍💼 Adults (16+ years old) – Whether you’re a beginner or advanced swimmer, we offer personalized coaching to improve technique, fitness, and overall swimming ability.

No matter your age, we make learning to swim fun, safe, and rewarding! 💙💦 Ready to dive in? 🚀

Can I join a group class? 🏊‍♂️

Right now, we don’t offer public classes, so you can’t join an existing class—unless you have a friend in a private class who invites you to join.

But don’t worry! You can always start your own private class, either just for yourself or with a group of friends. Private classes are super flexible—you get to choose the schedule, and if you need to reschedule for holidays or even move to another pool, that’s totally possible!

Each private class can have up to 4 students, so you can learn together and even split the cost, making it more affordable while still getting personalized coaching. Let us know what works for you, and we’ll help you set everything up! 😊🏊‍♂️💦

Can we try a lesson first? 🤔💦

Absolutely! We want you to feel confident in your decision, which is why we offer a “No Good, No Fee” policy. 🌟

You can start with your first lesson, and if for any reason it doesn’t meet your expectations, we’ll provide a full refund! This way, you can give it a try with zero risk before committing to a full course. 😊🏊‍♂️💙

How much does it cost to make a splash? 💰💦

🌊 Personalized Swim Coaching – Flexible & Affordable! 🌊

Whether you prefer one-on-one coaching or a small group class (up to 4 students), the tuition fee stays the same! Each 60-minute session includes a private tutor and class coordinator, with a package of 10 sessions for 9,500,000 VND.

💡 Want to save? Form a group and split the cost! But if personalized attention is a priority, our 1:1 sessions are a great fit.

What’s Included?
✅ 10 private lessons (60 minutes each)
✅ English-speaking expat teacher
✅ Small class size (max 4 students)
✅ All teaching materials provided
✅ Structured lessons following the ASA Swim England framework

🏊 Important Note: Since we teach at various pools across Hanoi, pool tickets are not included. If required, we kindly ask you to arrange a ticket for the teacher.

Let’s make a splash together! 🌟💦

How many swimmers are in each class? 🏊‍♂️

We keep our classes small, with a maximum of 4 students per class—but the choice is yours! Some prefer 1:1 lessons for more individual attention, while others enjoy learning in a small group of friends.

Smaller class sizes mean better learning, faster progress, and a safer, more confident swim experience. No matter your preference, we ensure every swimmer gets the support they need to improve their skills at their own pace! 🏊‍♂️💙

Who is the instructor? 🏅🤝

🌊 Our instructors come from diverse backgrounds and nationalities, each bringing their own expertise and certifications to the pool. While their qualifications may vary, every teacher is a fully qualified and experienced swim instructor with a strong track record in teaching.

Plus, all our instructors are fluent in English, ensuring clear communication and an engaging learning experience for every student. 🏊‍♂️✨

You’re in great hands with our team! 💙

Can I switch or cancel my lesson? 🔄

Absolutely! You can delay, change, or cancel your lesson—just let us know at least 24 hours in advance, and we’ll be happy to reschedule.

For last-minute requests, please call our hotline, and we’ll do our best to work things out for you! 😊🏊‍♂️💙

How do I track my child's swimming progress? 🏊‍♂️📊

How Do I Track My Child’s Swimming Progress? 📊🏊‍♂️

Stay Connected with Your Child’s Progress—Anytime, Anywhere! 📲💦

Easily track your child’s swimming progress through our iClassPro Portal (ICP app), available right on your smartphone! With just a few taps, you can:

Check your child’s level & skill progress
View attendance records
Stay updated on class schedules

🔹 How to Use the iClassPro Portal:
1️⃣ Download the iClassPro app from the App Store or Google Play.
2️⃣ Log in using your registered email and password.
3️⃣ Navigate through the dashboard to track progress, view attendance, and manage schedules.

Stay informed and watch your child grow in confidence, one stroke at a time! 🏊‍♀️✨

Can my child join if they don’t speak much English? 🌍🏊‍♂️

Absolutely! Language is never a barrier to learning with us! 🌟

Your child can start swimming lessons even if they’re still learning English. Our teachers and coordinators are fluent in English, ensuring clear communication, encouragement, and support every step of the way.

Plus, we believe that real-life interaction is one of the best ways to naturally improve English skills! Our instructors demonstrate each skill before practice and provide individual support whenever needed—so every child feels confident, comfortable, and excited to learn! 🏊‍♂️💙✨

How do instructors help students with different learning speeds or mixed-level classes? 🏊‍♂️✨

Our instructors use flexible teaching methods to ensure that every student gets the most out of their lesson, even in mixed-level classes. Here’s how we do it:

1️⃣ Blended Learning Approach – The instructor teaches all students together but adjusts the focus at different times. For example, the first 20 minutes may focus on beginners, while the last 40 minutes challenge more advanced students. This method keeps lessons fun and engaging, allowing students to support and learn from each other.

2️⃣ Dedicated Focus Time – The instructor splits the lesson and works with students separately, providing targeted instruction based on their skill level. This approach ensures that each student gets personalized attention tailored to their progress.

We will assess the students during the lessons and discuss with you which method works best for your child to ensure the most effective and enjoyable learning experience! 😊🏊‍♂️💙

What if it rains? ☔🏊

🌦️ We offer flexible scheduling, so you can delay, change, or cancel your lesson—just let us know at least 24 hours in advance, and we’ll be happy to reschedule.

However, we understand that some things, like bad weather or unexpected situations (like illness), are out of your control. If the weather suddenly turns bad or something urgent comes up, please call our hotline at least 60 minutes before your lesson, and we’ll do our best to work out a solution for you! 😊🏊‍♂️💙

Can I swim when it’s cold? ❄️🏊

Yes, you can! Winter is actually a great time to learn swimming. Our indoor, 4-season pools provide a warm and safe environment, no matter the weather.

Fun fact: Swimming in winter can boost your child’s immune system, making them more resistant to common illnesses like the flu! 💪❄️

Learn more, why swimming in winter is good for you!

How long until I can swim like a fish? 🐠💦

Every swimmer is unique! In the first lesson, our instructors will assess each student’s level. The Swim England ‘Learn to Swim’ program has 7 stages, and each stage usually takes about 10 lessons—but it all depends on confidence and practice!

By stages 3 and 4, kids usually start swimming short distances, and from stage 5 onwards, we focus on making their strokes smooth and strong. Don’t worry—we’re patient, encouraging, and let everyone learn at their own pace. No rush, just fun!

Want to know more? Check out the Swim England ‘Learn to Swim’ framework! 🏊‍♂️✨

How do you teach swimming? 🏊‍♂️

🌊 Learning to Swim Has Never Been This Fun! 🌊

We bring the Swim England Framework to life with games, encouragement, and a supportive environment, making every lesson a splash-tastic experience! 🚀💦

🏅 Step-by-Step Progress – We follow the England Swimming Framework to help kids build confidence, master technique, and learn water safety in a structured, easy-to-follow way.

🎲 Games That Teach! – From races and floating challenges to treasure hunts and interactive activities, we make learning exciting while reinforcing essential swimming skills.

💛 A Positive & Supportive Environment – With plenty of encouragement and praise, we create a space where every child feels safe, confident, and motivated to improve.

By making swimming fun and rewarding, we help kids develop not just strong swimming skills—but a lifelong love for the water! 🌟💙

Come join the fun and make a splash with us! 🏊‍♂️✨

Is there a class assistant along with the instructor? 🏊‍♂️

Yes! Each class has a dedicated Vietnamese coordinator present throughout the lesson.

They assist with in-pool challenges and help ensure smooth class operations. Additionally, they guarantee safeguarding and oversee the safety of the lessons, keeping a close eye on the students and providing support whenever needed. 😊🏊‍♂️✨

Is swimming equipment provided? 🏊‍♂️

Yes, we do! We provide all the essential swimming equipment for your child, including kickboards, back floats, pull buoys, and more to support their learning and development in the water.

We also use fun water toys and interactive activities to make lessons engaging, exciting, and enjoyable, helping kids build confidence while having a great time! 🏊‍♂️🎉💙

Does the fee include pool entry? 🎟️💦

Pool entry isn’t included in the lesson fee, as we teach in many different pools with varying prices. Plus, many residents can use their own pool for free!

You’ll need to arrange your own tickets and instructors, but don’t worry—we’re happy to guide you through the process and make everything as easy as possible! 😊💦

What is the duration of each lesson? ⏳🏊‍♂️

Each lesson is typically 1 hour, but we understand that younger children may benefit from shorter sessions. That’s why we also offer 30-minute lessons designed to match their attention span and energy levels. 😊💦

To keep things practical for our teachers, 30-minute lessons must be booked alongside another session—whether it’s back-to-back with a sibling, a friend, or another class. This way, we can ensure a smooth and efficient experience for everyone! 🏊‍♂️✨

Let us know what works best for you, and we’ll be happy to help! 💙

How do you assess my child’s swimming ability before placing them in a class? 🏊‍♂️

We assess your child’s swimming ability by speaking with you first. We’ll ask a few questions, such as whether they’ve had previous lessons and how confident they feel in the water. This gives us a starting point for their learning journey.

During the first lesson, the teacher will do a full skills assessment and place them within the England Swimming Framework, ensuring they’re in the right level for effective and enjoyable learning. 🏊‍♂️💙

Are there discounts for siblings or multiple enrollments? 💰🏊‍♂️

We keep our pricing simple and fair, so tuition fees are per class, and we don’t offer discounts for siblings or multiple enrollments. However, we love referrals! 🌟

With our Refer-a-Friend Discount, both you and your friend will receive 5% off your first set of 10 lessons—a great way to share the fun and save a little too! 😊🏊‍♂️💙